Shipping policy

Effective Date: June 2026 | Subject to Change Without Prior Notice

This Shipping & Delivery Policy governs all orders placed through om.azhaperfumes.com. By completing a purchase, you acknowledge and agree to the terms outlined below. Please read this policy carefully before placing your order.

1. DELIVERY TIMEFRAMES

Standard delivery timeframes are estimated based on the customer's location within Oman:

STANDARD DELIVERY TIMING DOES NOT APPLY ON OFFICIAL OMAN PUBLIC HOLIDAYS OR FRIDAYS.

Standard Delivery applies to serviceable zones within Sultanate of Oman. Certain remote or restricted areas may require additional transit time in accordance with Aramex's delivery schedule. Azha Perfumes does not guarantee Standard Delivery time frame for all zones and shall not be held liable for any delays caused by area-specific routing constraints.

2. LOGISTICS PARTNER

Azha Perfumes exclusively partners with Aramex, a trusted and internationally recognized courier service, for the fulfilment and delivery of all orders in Sultanate of Oman.

• Upon order dispatch, customers will receive an Air Waybill (AWB) and a tracking number via the contact details provided at checkout.
• Customers are responsible for tracking their shipment using the details provided.
• Azha Perfumes is not liable for any delays, failed delivery attempts, or service disruptions caused by Aramex or any external factors beyond our control.

3. DELIVERY DELAYS — LIMITATION OF LIABILITY

⚠ Important Notice Regarding Delivery Delays: Azha Perfumes shall not be held responsible for any delays in delivery once the order has been dispatched to our logistics partner. Delays may occur due to high shipment volumes, weather conditions, force majeure events, or courier operational constraints. While we will make every reasonable effort to support our customers, Azha Perfumes bears no financial or legal liability for delayed shipments.

4. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are solely responsible for providing a complete, accurate, and valid delivery address at the time of placing an order.

4.1 Incomplete Address

• If an order cannot be delivered due to an incomplete or insufficient address, the customer shall bear full responsibility for any additional shipping fees incurred for re-delivery.
• Azha Perfumes reserves the right to charge the customer for any return shipping costs in such cases.

4.2 Wrong / Incorrect Address

• If an order is dispatched to a different or incorrect address as a result of an error made by the customer at checkout, Azha Perfumes shall bear no responsibility for the non-delivery or mis delivery of that order.
• In such cases, Azha Perfumes is not obligated to issue a refund or replacement for the affected order.
• Any additional shipping fees required to retrieve or re-dispatch the order will be charged to the customer.

⚠ Customer Responsibility: Please double-check your full name, building number, floor, apartment/villa number, area, city, and emirate before confirming your order. Azha Perfumes will not be held accountable for orders delivered to an incorrect address provided by the customer.

5. OMAN PUBLIC HOLIDAYS

In observance of official Sultanate of Oman Government public holidays, no deliveries or dispatch operations will take place on designated non-working days.

• Orders placed during or immediately before a public holiday will be processed on the next available working day.
• Delivery timeframes will be extended accordingly during public holiday periods.
• Azha Perfumes will endeavour to communicate any expected delays during public holiday periods via our website or customer support channels.

📅 Holiday Delivery Notice: Official Sultanate of Oman public holidays are recognised non-working days for all logistics operations. Delivery timelines will resume on the next official business day following any public holiday.

6. SHIPPING FEES

• A flat shipping fee of OMR 1.5 applies to all orders below 200 OMR, displayed at checkout prior to order confirmation.
• In the event of a failed delivery due to customer error (incorrect/incomplete address), re-delivery or return shipping charges will be borne solely by the customer, in addition to the original shipping fee.
• Azha Perfumes reserves the right to amend its shipping fee structure at any time without prior notice.

7. ORDER TRACKING

• Once your order has been dispatched, you will receive a confirmation with your Aramex AWB (Air Waybill) tracking number.
• You can track your shipment directly via the Aramex official website or app using the provided tracking number.
• For tracking enquiries, customers may also contact Aramex customer service directly.

8. Order Cancellation Policy

• Once an order has been dispatched and an AWB (tracking number) has been issued, it can no longer be cancelled.

  If the delivery is refused and the order originally qualified for free delivery (orders above OMR 20), the refund will be processed only after the item is returned by the delivery partner. In such cases, a deduction of OMR 1.5 will be applied from the total refund amount to cover the original shipping cost.
  if the order was not qualified to the free delivery (orders less OMR 20) the shipping fees will not be refunded.

Azha Perfumes reserves the right to amend this Shipping Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the most current version of this policy.

Legal Entity Notice

This Shipping & Delivery Policy is issued and managed by Amany Perfumes Trading, the authorized operator of the Azha Perfumes brand in the Sultanate of Oman.